Shipping & Returns - TransGlitterUs

“For the Love of Glitter, we are so glam we don’t give a dam”

Shipping & Returns

Shipping

Rates
– Standard delivery (1-3 days*): $10.00*
– *Delivery outside of metro area may be longer and more costly.

Times

– Standard delivery 1-3 days
– Note, freight is based on your postcode from Callala Bay (2545). Some major cities and regional areas will have a longer wait time.
– Sydney, Melbourne & Brisbane CBD: 1-3 business days
– Adelaide CBD: 2-3 business days
– Perth CBD: up to 10 business days
– Hobart CBD: up to 10 business days
– Orders will be processed and sent within 2 business days of the order being received.
– Orders received on public holidays will be processed next business day following.
– Please note, you may be emailed regarding your order and product, this may delay the shipment being processed.

Delivery carriers

We use Australia Post as our delivery carrier.

Delivery Addresses

As TransGlitterUs is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out! If the delivery details given to us are incorrect, thus affecting delivery, an additional delivery charge may be incurred.

Returns for damaged items

We’re sorry you received a parcel with damaged items! Let us know by contacting info@transglitterus.com.au so that we can make things better.
All returns and exchanges are subject to a 7-day return and exchange policy upon receipt of order, subject to the following terms and conditions:

  • Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
  • For online orders, shipping costs associated with the return of the product will not be covered by TransGlitterUs.
  • Your rights under any applicable consumer law are additional to and not affected by TransGlitterUs’s return and exchange policy above.

Please also include the following details in your email:

  • Image of the Item/Parcel(s) received
  • Name of Item
  • Order Number

Orders & Payments

Cancelling your order

To cancel an order, please send an email detailing the transaction to info@transglitterus.com.au. If the order has not been shipped (normally shipped within 2 business day), the order will immediately be cancelled with no penalty. If the order has been shipped, unfortunately we’re not able to make any further changes like shipping method upgrades or change in quantities for your beauty haul.

Payments

It is important that you enter a contact number when placing your order, and that you all information enter is current and accurate.

During the checkout process, the ‘Bill-to’ information refers to the billing address to which your bank mails all statements / correspondence. This address must correspond with the address that your bank has on file. A customer’s ‘Bill-to’ address can vary to ones ‘Shipping Address’.

Payment methods

– We accept Visa and Mastercard.
– We do not accept American Express or Diners Club cards.
– Credit card payments will be processed immediately with Square.
– PayPal Express & Paypal E-Cheque
– * Please note, Paypal E-cheque orders will not be sent until the payment has been received.

All new orders are subject to a verification procedure to protect against credit card fraud and identity theft. We at TransGlitterUs might get in touch with you via email or phone to verify that you are the card owner, as well as confirm that the shipping information provided is legitimate. This process may delay an order by a few days and generally requires a simple reply by email or call-back during business hours.

This process is designed to protect the card owner as well as the retailer.

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